At Milbourn Equine, the health, safety and wellbeing of our patients, our staff and our community is our number-one priority.
We remain committed to delivering exceptional care to your horse, while doing our part to reduce the spread of respiratory illness (in particular, COVID-19 coronavirus), including careful monitoring of the health and wellbeing of our staff.
Over the past few weeks, we have taken a series of precautionary steps at our practices in response to this outbreak, including increased cleaning, disinfection and access to hand sanitiser for our staff and clients.
Doing our part to keep horses, clients and our staff healthy during COVID-19 (coronavirus)
In addition to the steps we’re taking as a practice to protect everyone who works in and uses our practice, we kindly ask that you take the following precautions:
- If you’ve been exposed to COVID-19, had close contact with someone who has, or you’re experiencing symptoms (new persistent cough and/or fever), and your horse needs veterinary care, please call us. We will be able to advise you on how your horses can receive the care they need.
- If you have been self-isolated with COVID-19 and we have recently visited you or you have visited one of our practices, please let us know as soon as possible. This is so we can implement measures to protect our staff and other clients, some of whom are elderly or could be more susceptible to illness.
- If your horse requires urgent veterinary attention, please call us. We will be able to advise you on how your horses can still receive the care they need.
- When booking your appointment, our reception team will be asking if you or anyone at your premises or yard has been experiencing any symptoms. You must inform us if the appointment is booked in advance and this situation changes.
- Only 1 client should enter the practice whenever possible.
- On entry and exiting the practice please use the hand sanitiser provided.
- Please limit your time in the waiting area, and maintain at least 6 feet / 2 metres of space between you and other people in common spaces.
- When you arrive, if someone is already in our waiting area, please call our reception team and they will advise when you can enter the practice. If you are told to wait, if you can please wait in your car and the reception team will call you as soon as you can enter.
- If your horse is hospitalised at our facility, we are asking clients to avoid visiting.
- If you are attending any of our clinic days, appointments for arrival and discharge times will be staggered to allow for only one client arriving and leaving at any one time.
- If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.
- We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19. There’s provision at all of our practices for you to use hand sanitiser when you arrive and before you leave.