Privacy Policy & Disclaimer

Privacy Policy

This privacy policy explains what personal information we keep, what we do with it and the limited circumstances in which we may share your data with others.

This privacy policy may be updated occasionally. Please check it every so often to make sure you are aware of any changes.

The privacy policy has been written to be clear and concise. It doesn’t provide every detail of our collection and use of personal data. We would be happy to provide further information if you have any queries or concerns. If you would like further explanation please contact us using the contact details below.

Who are we?

Milbourn Equine Vets is part of Linnaeus Group Limited

Our business address is: Hawkhurst Veterinary Surgery, Springfield, Cranbrook Road, Hawkhurst, Kent TN18 5EE. You can contact us on any branch telephone number detailed on our website.

What information is collected from you?

We may collect and store your name, address, telephone number and email address. We also collect telephone recording data for incoming and outgoing calls (deleted after 30 days) and may collect CCTV data. In very limited circumstances we may collect health information with your consent.

How information about you will be used

We may use the information you supply to us in a number of ways:

  • To provide you and your animals with the products and services you purchase from us.
  • For statistical analysis.
  • For debt collection purposes.
  • To get feedback on the services we provide.
  • We may also use your information to send you reminders about products and services you have already purchased from us by SMS, email or post. Examples include reminders about when your horse is due for a vaccination or worming treatment.
  • Sending you newsletters and relevant promotions when you have requested these messages.
  • We may use health data you have supplied with consent in order to tailor the service we offer to your health needs.

Who do we share your information with?

We will not share your information with any third parties for their marketing purposes. We will not sell your data on to any third parties.

Companies working on our behalf: In some situations, we use a third party company to help provide some of our services (for example processing laboratory samples or sending reminder messages when your horse’s vaccinations are due.) In these circumstances we will share only the data required to provide the service.

We have contracts in place with these third parties that ensure your data is stored safely, will not be used for purposes other than fulfilling our contract with them and will not be retained by them for longer than is necessary.

We may also be required to share your information with insurance companies when processing insurance claims. This is necessary to allow you to claim on insurance policies.

How long do we keep your information?

We will keep your personal information for as long as you remain our customer. Once you cease to be our customer we may keep your personal information for up to 8 years in order to maintain records according to rules that apply to us.

Your Preferences

If you would not like to receive reminders about products and services you have purchased from us (for example vaccination or worming treatments) you can opt out of these messages by contacting the practice by telephone or in writing at any time.

Your Personal Rights

  • You have the right to request access to your personal information held by us. We will respond within one month and the information will be provided free of charge. Please do this by writing using the address below: Group Practice Manager, Cinque Ports Veterinary Hospital – Kingsnorth, Ashford Road, Kingsnorth, Ashford, Kent TN23 3EA
  • You have the right to ask us to stop using your personal data restrict how we use or delete it. There may be legal or other reasons why we may need to keep using your data but please contact us if you think we should not be using it.
  • You also have the right to correct any personal information you believe is incorrect. Please let us know if you think this is the case.
  • You have the right to ask for your personal data to be transferred to another service provider in a useful format.


If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to Group Practice Manager, Cinque Ports Veterinary Hospital – Kingsnorth, Ashford Road, Kingsnorth, Ashford, Kent TN23 3EA or by email to If, following your complaint, you are not happy with the outcome of our response, you are also entitled to complain to the independent regulatory authority, the ICO. Further information can be found at


Internet Privacy Policy

Privacy and Data Protection is an important concern for internet users, and is something that Milbourn Equine Vets takes very seriously. This is an explanation how Milbourn Equine Vets processes any personal data recorded on this website.

What personal information does Milbourn Equine Vets ask users to supply, and why?

Browsing and viewing articles on our website does not require any personal information to be submitted from users. However if you wish to use this website to make a booking for your pet to attend one of our veterinary practices, or to contact us on any other matter of business, then some personal information is requested.

In accordance with European Union guidelines, you can decline to provide information requested. You should be advised, however, that Milbourn Equine Vets may be unable to offer services, or otherwise deal with your request, unless the information requested is provided.

What further information does Milbourn Equine Vets track, and why?

So that we can offer the best possible information and service to users of this site, Milbourn Equine Vets may track the patterns of usage of the various pages on the site.

How long does Milbourn Equine Vets retain personal information electronically?

In order to economise on computer memory, Milbourn Equine Vets has a policy of deleting data that is no longer needed every three years. Your personal data will not be held for longer than is necessary for the purpose for which it was obtained.

New Cookie Laws

IMPORTANT NOTICE ABOUT COOKIES On the 26th May 2011, new rules came into force regarding cookies. These rules require that cookies can only be placed on devices where the user has given their consent. This notice is designed to provide you with more information about how Milbourn Equine Vets (the publisher of this website) uses cookies and adheres to these rules.

Use of cookies

Milbourn Equine Vets uses cookies on the Website for our own internal purposes to track how users navigate through the Website in order to enable us to evaluate and improve the Website and our online services. We do not collect and save personal information within these cookies and do not use them to identify individuals.

What are Cookies? “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. How does Milbourn Equine Vets use Cookies? Cookies allow us to provide you with a more personal and interactive experience on our websites. Milbourn Equine Vets does use persistent cookies, which stay on your computer or mobile media device even after you have gone offline. Milbourn Equine Vets will use different types of cookies at various different pages of your use of our websites, these types of cookies include:

Tracking/User Analysis Cookies Our website uses cookies to track how many individual unique users we have and how often they visit Milbourn Equine Vets websites. We use 3rd party companies for this service such as Google Analytics provided by Google and Add This.

AddThis collect certain anonymous information when you visit our website. They use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. They typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice, you can visit www.networkadvertising.orgPlease be aware that this is 3rd party website and Milbourn Equine Vets accept no liability for the instructions given on this site.

Google Analytics collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

What to do if you want to control the use of Cookies? You have the ability to accept or decline cookies using your web browser, but please be aware that for some parts of our websites to work you will need to accept cookies. Cookies can be removed or declined by changing your web browser settings.


Opt out from Add This

Opt out from Google Analytics

Please be aware that these are 3rd party websites and Milbourn Equine Vets accept no liability for the instructions given on these sites.

For more information please visit www.allaboutcookies.orgPlease be aware that this is 3rd party website and Milbourn Equine Vets accept no liability for the instructions given on this site.

How will Milbourn Equine Vets with the Law change? Milbourn Equine Vets is working hard to implement the new rules and provide you with the ability to accept or decline cookies.

Legal responsibilities

Our Milbourn Equine Vets companies comply with the Law and are registered under the relevant Data Protection Law. Under the Law, Milbourn Equine Vets reserves the right to disclose members’ personal information if required to do so by law or possibly where it is necessary to respond to claims, or protect the rights, property or safety of Milbourn Equine Vets employees.

Who should I contact if I have any questions or concerns about my privacy?

If you have any questions or concerns about your privacy, or wish to exercise your legal right to access the personal information we hold about you, please contact our Group Practice Manager at Milbourn Equine Vets, Hawkhurst Veterinary Surgery, Springfield, Cranbrook Road, Hawkhurst, Kent TN18 5EE


The information contained on the Milbourn Equine Vets website is intended for information and reference purposes only. Whilst we take every care to ensure that the information on this website is accurate and complete, it should not be relied upon as a replacement for seeking advice from a qualified veterinary surgeon. Milbourn Equine Vets do not accept liability whatsoever of any kind for the information contained in this website or for any assumed animal care, diagnosis or treatment made from the information given.